Job
Description
Will work on various tools like:-
Salesforce – CSP It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
PuTTY It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
Enhanced Customer Data Repository (ECuRep) It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
Bluediamond It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
Drupal Publisher It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
DumpdecoderThis is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
2) Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage 3) Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education) Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Will work on various tools like:-Salesforce – CSP It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
PuTTY It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
Enhanced Customer Data Repository (ECuRep) It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
Bluediamond It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
Drupal Publisher It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
DumpdecoderThis is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
2) Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage 3) Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education) Preferred technical and professional experience Will work on various tools like:-Salesforce – CSP It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
PuTTY It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
Enhanced Customer Data Repository (ECuRep) It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
Bluediamond It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
Drupal Publisher It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
DumpdecoderThis is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
2) Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage 3) Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education)
