Introduction
Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Your Role And Responsibilities
Will work on various tools like:-
- Salesforce CSP : It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
- PuTTY : It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
- Enhanced Customer Data Repository (ECuRep) : It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
- Bluediamond : It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
- Drupal Publisher : It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
- Dumpdecoder: This is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
- Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage
- Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education)
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Will work on various tools like:-
- Salesforce CSP : It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
- PuTTY : It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
- Enhanced Customer Data Repository (ECuRep) : It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
- Bluediamond : It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
- Drupal Publisher : It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
- Dumpdecoder: This is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
- Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage
- Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education)
Preferred Technical And Professional Experience
Will work on various tools like:-
- Salesforce CSP : It is a cognitive tool used by IBM to harmonize and consolidate the support experience by moving to customers that could deliver a consistent, high-quality journey across every channel.
- PuTTY : It is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection..
- Enhanced Customer Data Repository (ECuRep) : It is a secure and fully supported data repository with problem determination tools and functions. It updates IBM Support cases and maintains full data lifecycle management. This server-based solution is used to exchange data between IBM customers and IBM Technical Support.
- Bluediamond : It is a upload server using which customer registers and send diagnostic data to investigate for their system issues.
- Drupal Publisher : It is a content management software, used to make many technotes and documents o the customers. Drupal has great standard features, like easy content authoring, reliable performance, and excellent security.
- Dumpdecoder: This is the diagnostics tool for problem determination in IBM DS8000 /Tape products.
- Will have a brief training on IBM Storage product , which enables to perform troubleshooting on IBM storage products, especially on DS8000 / Tape Storage
- Will complete SEED (skills Essential Employee Development) level 1 education ( Seed explorer education)
