Tac Support Engineer

About Incedo

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role & responsibilities

• Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
• Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
• Analyse traffic logs, system health alerts, and security events using diagnostic tools.
• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
• Work with customers to resolve device performance, failover, and HA setup issues.
• Contribute internal knowledge base articles and suggest improvements to existing documentation.
• Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
• Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Technical Skills Required:

• Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
• Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
• Hands-on experience with Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
• IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
• Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
• Proficiency with CRM tools like Salesforce or Zendesk.

Preferred Certifications:

• Certified System Professional (WCSP Firebox) or any firewall certifications.
• CompTIA Network+ / Security+
• Cisco CCNA Security Qualifications
• 1 to 3 years of relevant work experience in Network Security product.
• BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university
• Comfortable with 24*7 shift

We are an Equal Opportunity Employer

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immediate joiners preferred only

Work Location- Noida

5 Days Work from office

Interested candidates may share their updated resume along with below mentioned details to md.aftab@incedoinc.com

Total experience

Current CTC

Expected CTC

Current location

Comfortable with 24*7 shift

Comfortable with on way transport

Regards,

Wamiq