Systems Support Engineer(SQL, Windows Server)

Role Overview: Altera, a member of the N. Harris Computer Corporation family, is at the forefront of delivering health IT solutions globally. As part of Altera Digital Health, you will play a crucial role in monitoring the performance and availability of applications and infrastructure to ensure optimal operation and elevate care delivery in the healthcare sector. Key Responsibilities: - Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor. - Conduct regular health checks and performance tuning of SQL databases for optimal operation. - Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates. - Monitor interface subsystems to ensure seamless data flow and connectivity between systems. - Provide first-level support for system incidents, diagnose issues, and escalate problems when necessary. - Maintain documentation related to system configurations, procedures, and incident responses. - Participate in root cause analysis for incidents to prevent future occurrences and improve system reliability. - Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime. - Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet SLAs. - Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools. Key Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - 2-4 years of experience in a systems monitoring and support role. - Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor. - Basic knowledge of SQL databases, including monitoring and troubleshooting techniques. - Understanding of Windows Server administration and IIS management. - Basic understanding of networking concepts and troubleshooting common technical issues. - Experience with monitoring server uptime, server performance metrics, application performance, and alert management. - Proficient in troubleshooting system issues and performing root cause analysis. - Strong analytical skills and attention to detail. - Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment. - Availability to work in a 24x7 environment, including evenings, weekends, and on-call rotations. Additional Company Details: If you would like to contact Altera regarding the accessibility of their website or need assistance completing the application process, you can reach out to HR.Recruiting@AlteraHealth.com.,