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Home
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Walmart
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Systems and Infrastructure Engineer III

Job Expired: This job listing has expired.

Systems and Infrastructure Engineer III

Walmart

5 - 8 years

18 - 22 Lacs

Bengaluru

Posted:4 months ago| Platform:

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Skills Required

Networking Linux CAD MEP Windows microsoft Virtualization Information technology cisco Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design Installation : Design, build, and supervise the physical installation of audio, video, and control equipment. This includes deployment of displays, video conferencing systems, projectors, speakers, microphones, and ensuring that deployments meet global standards.

Solution Design Analysis : Analyze civil services, CAD drawings, and design AV solutions that deliver superior user experiences.

Proposals Inventory Management : Plan and prepare Bill of Quantity ( BoQ ) proposals, inventory lists, and technical designs for AV solutions.

Installation Configuration : Assist the team in installing, configuring, and managing large-scale displays, video walls, AV systems, and control devices.

Testing Commissioning : Oversee th c e testing and commissioning of AV systems post-installation, ensuring all equipment is fully functional.

Stakeholder Collaboration : Drive collaboration with business stakeholders such as consultants, IT teams, architects, construction teams, security staff, and other OEMs to ensure seamless execution of campus AV and room technology infrastructure.

Prevent and Automate: Proactively determine the infra health and prevent the downti me or issue occurrence, introduce the automation and self-heal /fix to el iminate the failures.

Collaboration Tools Support : Assist end-users with collaboration tools such as Zoom, MS Teams, Slack, etc.

Room-Tech Management Support : Help manage and support AV issues across various rooms, including VC rooms, training rooms, NOC/CCC rooms, experience centers , social hubs, and townhall areas.

Support Systems : Address AV-related issues reported via support systems such as ticketing tools, telephone, and email.

Advanced Troubleshooting : Provide advanced configuration, monitoring, and troubleshooting of AV devices via dashboards, resolving issues remotely.

Escalation Management : Act as an L2 and L3 point of escalation, handling issues and communicating progress in a timely manner .

Troubleshooting VC Equipment : Troubleshoot various VC equipment (e.g., Cisco, Poly, Logitech, Neat).

VC Endpoint Configuration : Configure VC endpoints on VCS and/or Cisco Unified Call Manager, troubleshoot, extract logs, and collaborate with manufacturers/vendors to resolve identified issues.

Maintenance Planning : Plan and schedule periodic maintenance of AV equipment and video walls.

Vendor Collaboration : Work with AV service providers for corrective and preventive maintenance activities.

Inventory Documentation : Maintain accurate records of AV equipment inventory and system configurations.

Event hosting : Support major town halls and organization-wide events /webinars .

Support Documentation : Publish support documentation to assist onsite staff and provide staff training as needed.

Project Coordination : Collaborate with internal teams and external vendors/OEMs for project coordination, resolving technical issues, and arranging for equipment servicing or replacements.

Vendor Interaction : Interact with vendors for hardware issues and resolutions, raise tickets if necessary, and follow up for completion.

Live Event Support : Operate and maintain professional broadcast cameras and lighting equipment during live events.

What you will bring

Hands-On Experience : Proficiency with audio-visual equipment, including video conferencing systems, audio processors, sound systems, video walls, professional cameras, projectors, digital signage players, and control systems.

Enterprise Support Experience : Experience in supporting AV technology and platforms in a large enterprise environment.

AV Systems Programming : Proven experience in audio-visual systems engineering , conference room design, and A udio/ V ideo or control systems programming.

AV Device Monitoring : Experience with monitoring and configuring AV devices via dashboards such as Utelogy, Crestron Fusion, Xio Cloud, Poly Lens, Webex Cloud, Extron Global Viewer Enterprise software, etc.

OEM Product Knowledge : Proficiency with AV OEM products such as Crestron, Extron, Lightware, Cisco, Poly, AMX, and similar AV integrated systems.

Advanced Troubleshooting : Advanced skills in troubleshooting AV issues, including application log analysis and cross-system troubleshooting.

Collaboration Tools : Solid understanding of administering and managing collaboration tools like Zoom and Microsoft Teams.

IT Networking Knowledge : Basic knowledge of IT infrastructure, networking, and civil/MEP services.

Certifications : Certifications in relevant AV technologies (e.g., AVIXA CTS) or any other relevant certifications.

ITIL Process Understanding : Familiarity with ITIL processes and support services.

Camera Lighting Systems : Experience in handling professional cameras and stage lighting systems.

Time Management : Ability to work independently and manage time effectively.

Problem-Solving : Strong attention to detail and problem-solving abilities.

Project Management : Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously.

Exprience : 5+ years of relevent expeirence .

Skills Set:

Audio or video programming.

System control programming.

Collaboration suite experience - Zoom/Teams/Webex

Hands on experience with CAD tool

Preparing the AV Schematics and BOQ.

Good networking knowledge and understanding of macOS and windows endpoints.

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