System Engineer - Functional Junior/Trainee

Qualification

Experience

Skills

Industry

Responsiblity

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Diagnose and resolve basic technical issues related to product.
• Escalate more complex issues to Software System Engineer - Technical Senior/Engineer Senior teams when necessary.
• Maintain accurate documentation of customer interactions and troubleshooting steps.
• Guide customers through troubleshooting steps and provide educational support for product usage.
• Ensure a high level of customer satisfaction by providing prompt and efficient solutions.
• Collaborate with internal teams to improve product knowledge and problem-solving skills.
  

Requirements

• Excellent communication and interpersonal skills.
• Basic understanding of technical concepts related to product (Basic SQL Knowledge).
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple customer requests simultaneously.
• A customer-first attitude with the ability to remain calm under pressure.
• Prior experience in a customer support role is a plus but not mandatory.
  

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Comprehensive training and support.
• A dynamic and inclusive work environment.
• Employee wellness programs.
  

Salary