System Administrator

Key Responsibilities:

• System

  Management:

  Administer and maintain servers, workstations, and network infrastructure across both Windows and Linux environments.

• User

  Account

  Administration:

  Create, terminate, and manage all user accounts through Active Directory on Windows servers.

• Network

  Administration:

  Configure, monitor, and troubleshoot network devices,

including routers, switches, firewalls, and VPNs; maintain LAN and WAN infrastructure.

• Support

  and

  Troubleshooting:

  Provide technical support for hardware and software

issues, including remote support using tools like Go to Assist; handle help desk tickets using the designated ticketing tool, including critical and escalation tickets.

• Software Management:

  Install and upgrade applications, including the MS Office Suite (Office 365) and other necessary software from portals; configure Outlook and troubleshoot related issues.

• Security Management:

  Implement and enforce security policies, remove malware and other threats, and safeguard the organizations data and IT assets.

• Backup and Recovery:

  Manage backup and disaster recovery systems to ensure data integrity and availability.

• System

  Upgrades

  and

  Configuration:

  Plan and execute system upgrades, patches, and enhancements; handle standard builds, PC setups, and data migration between PCs.

• Printer

  Configuration:

  Configure and manage USB and network printers, and troubleshoot related issues.

• Documentation:

  Maintain accurate documentation of system configurations, procedures, incident reports, and license renewals.

• Project Involvement:

  Collaborate on IT projects, including system migrations, deployments, and new technology integrations.

• Vendor

  Management:

  Coordinate with external vendors and service providers to support IT operations and procurement.

• Client

  Relations:

  Develop and maintain effective professional relationships with contractor personnel, coworkers, and clients.

• VPN:

  Should have a knowledge of VPN (Virtual private network) with high security of client/Internal data.

Requirements:

• Experience:

  Minimum of 1-2 years of experience in system and network administration.

Technical Skills:

• Proficiency in Windows Server, Linux/Unix systems, Active Directory, Exchange, virtualization technologies (e.g., VMware, Hyper-V), and cloud services (e.g., AWS, Azure).

• Experience with MS Office Suite, Office 365, and remote desktop tools.
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, firewall configurations, and troubleshooting tools like Meraki Portal.

• Security Awareness:

  Knowledge of IT security best practices, experience with security tools, and threat removal techniques.

• Problem-Solving:

  Excellent troubleshooting skills, particularly under pressure, with the ability to resolve a variety of technical issues.

• Communication:

  Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Certifications:

  Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Systems Administrator (MCSA), or similar) are preferred.

• Education:

  Bachelors degree in computer science, Information Technology, or a related field is preferred but not required.

Salary & Benefits