System Administrator & POS Support Specialist

Location: Ahmedabad India

Working Hours: Night Shift - US Hours (CST Time Zone)

Employment Type: Full-time

Key Responsibilities:

POS System & IT Support

• Monitor, maintain, and troubleshoot POS systems, terminals, and peripheral devices (printers, scanners, cash drawers, etc.).
• Provide real-time remote support to stores or restaurant staff during US operating hours.
• Install and configure POS updates, software patches, and firmware upgrades.
• Support POS integration with accounting, reporting, or inventory systems.
• Troubleshoot hardware, network, and connectivity issues promptly to minimize downtime.

System Administration

• Manage user accounts, access permissions, and system credentials.
• Perform system backups, routine maintenance, and data recovery when needed.
• Monitor network health, server performance, and device uptime.
• Maintain IT asset logs and documentation of configurations and processes.

Inventory Management & Maintenance

• Update and maintain inventory databases in the POS system.
• Add or modify product details, pricing, categories, and barcodes as needed.
• Reconcile inventory reports and ensure data accuracy across systems.
• Support stock tracking, item adjustments, and periodic audits.
• Coordinate with US teams for receiving, transfers, or new product setups.
• Monitor and ensure timely maintenance of IT hardware and store equipment.

Administrative & Reporting Tasks

• Maintain daily activity logs, issue reports, and resolution summaries.
• Assist in preparing performance and usage reports for management review.
• Track open support tickets and follow up to ensure closure.
• Coordinate with vendors and US-based teams for repairs, replacements, and service requests.
• Perform other administrative duties as assigned, including document updates, scheduling maintenance windows, or assisting with special projects.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 24 years in system administration, IT support, or POS system management (restaurant or retail experience preferred).
• Technical Skills:
• Hands-on experience with POS platforms (Toast, Clover, Square, NCR, Lightspeed, or similar).
• Proficiency in Windows, networking, and remote access tools.
• Familiarity with inventory systems and data entry accuracy.
• Experience with ticketing tools such as Zendesk, Freshdesk, or Jira.

Soft Skills:

• Excellent English communication (written and spoken).
• Detail-oriented with strong organizational and multitasking abilities.
• Analytical mindset with a proactive approach to problem-solving.
• Reliable, punctual, and comfortable working US night shifts.