System Administrator 1

Position Title: System Administrator Specializing in Microsoft Azure, Microsoft Intune, and Related Technologies

Location: Hyderabad

Type of Employment: Full-time

Experience: 3+ years

Qualifications: Bachelors degree in computer science, Information Technology, or a related field.

Skills and Abilities:

Shifts (if any): 11:00 am onwards (candidate should be flexible to work as per the business requirement)

About Aeries:

Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is a Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at https://aeriestechnology.com/careers

Key Duties and Responsibilities:

End

• Provide support for desktops, laptops, and end-user devices (hardware C software).
• Manage walk-in and floor support requests, ensuring timely resolution.
• Troubleshoot CPU performance, OS errors, application issues, and device failures.
• Imaging, re-imaging, formatting computers and adding to domain
• Support and manage cloud storage solutions (OneDrive, SharePoint, Google Drive, etc.).

Infrastructure

• Troubleshoot network-related issues including VPN, DNS, DHCP, VLANs, and internet connectivity.
• Basic configuration and understanding of Cisco switches and firewall operations.
• Support IT Infrastructure activities including server hardening and BCP implementation.

Administration

• Work with Active Directory (AD) for user account management, group policies, and IAM.
• Conduct internal IT asset audits and ensure compliance with IAM policies.
• Manage software license compliance, asset lifecycle, and EOL management.
• Participate in IT infrastructure management and contribute to optimization initiatives.

Processes

• Follow ITIL processes for Incident, Problem, and Change Management.
• Support conflict resolution and ensure smooth communication between IT and business teams.

Required

• 35 years of experience in End User Computing / Desktop Support.
• Strong knowledge of desktop troubleshooting, hardware C software support.
• Hands-on experience with DNS, DHCP, VLAN, firewall basics, and Cisco switches.
• Experience in Active Directory administration and IAM processes.
• Good understanding of server hardening, BCP practices, and IT infra management.
• Familiarity with cloud storage technologies and enterprise solutions.
• Knowledge of ITIL framework, change management, and conflict management.
• Experience in asset management, software license management, and EOL tracking.
• Strong communication, documentation, and interpersonal skills.

Preferred

• ITIL Foundation certification.
• Microsoft or Cisco certifications (MCSA, CCNA, or equivalent).
• Experience in handling internal and external audits.
• Exposure to hybrid cloud environments.

Key

• Analytical and problem-solving skills.
• Ability to work under pressure and handle escalations.
• Team player with customer-centric approach.
• Proactive attitude towards IT security and compliance.