System Admin

Position Title : System Administrator

Experience Required : 0-4 Year

Department : IT & Infrastructure 1.

Role Summary The Junior System Administrator will support daily IT operations, assist in resolving user issues, maintain IT assets, and ensure smooth functioning of servers, network, and backup systems under the guidance of the System Administrator. This role is ideal for candidates with foundational technical knowledge and a willingness to learn and improve continuously. 2. Key Responsibilities A. IT Support & Issue Resolution • Provide first-level troubleshooting for laptops, desktops, Wi-Fi, LAN, printers, and application issues. • Respond to IT tickets within SLA timelines (target: response within 30 minutes). • Ensure timely resolution for assigned tickets and escalate when required. B. Asset & Infrastructure Management • Update asset inventory and movement logs within 24 hours. • Assist in monitoring server, endpoint, and network uptime. • Support maintenance of IT hardware, including systems, peripherals, and network devices. C. Server, Backup & Data Center Support • Assist with basic server operations (Windows/Linux environments). • Monitor daily backup jobs and escalate failures. • Support quarterly DR recovery tests. D. Documentation & Compliance • Maintain accuracy of SOPs, checklists, network diagrams, and asset records. • Ensure compliance readiness by updating documents when changes occur. E. Change & Implementation Support • Assist in rollout of new software, patches, upgrades, and IT changes. • Follow change management processes and update task status promptly. 3. Required Skills & Qualifications • Bachelor’s degree in IT, Computer Science, or related field. • knowledge of Windows/Linux OS, Basic networking, and hardware troubleshooting. • Familiarity with ticketing tools • Understanding of IP addressing, LAN/WAN basics, user account management, etc. • Good communication, problem-solving, and documentation skills. • Eagerness to learn advanced system administration and security topics.