Surveillance Officer

Job Title:

Department:

Location:

Reporting To:

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

• Conduct

  surveillance audits

  (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.
• Review

  POS data, cash transactions, discounts, and wastage reports

  to detect anomalies or fraudulent activities.
• Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.
• Develop

  formal & informal information systems

  in the operating environment & check pilferages thru thorough surveillance investigations.
• To deep-dive into the system to find out

  route cause

  & suggest the remedies.
• Perform

  mystery audits

  or surprise checks across outlets to on need basis.
• Collaborate with the

  Operations, Finance, and HR

  teams to drive process improvements and corrective actions.
• Prepare

  audit reports

  highlighting key findings, root causes, and actionable recommendations.
• Support

  investigations

  into reported incidents of theft, misuse, or malpractice.
• Ensure

  timely closure

  of audit observations and follow-up actions.

Key Skills & Competencies:

• Strong analytical and observation skills
• Attention to detail and integrity
• Good knowledge of

  MS Excel, POS data analysis, and CCTV monitoring

• Excellent communication and report writing skills
• Understanding of

  QSR / Retail industry operations

• Ability to handle confidential information sensitively

Qualification & Experience:

• Graduate or Postgraduate in Commerce, Business Administration, or related field
• 3–6 years of experience in

  retail/QSR audit, surveillance, or operations control

• Experience in

  CCTV audit analysis

  or

  fraud detection

  preferred

Key Performance Indicators (KPIs):

• Timely completion of surveillance audits
• Reduction in operational losses and fraud cases
• Compliance adherence rate improvement
• Accuracy and quality of audit reports