Supportive Executive

Job Opening: Customer Success Executive (Assistant Role)

About the Role:

We are looking for a Customer Success Executive who will work closely with our internal team to ensure excellent client communication, smooth onboarding, and proper documentation. This role will also involve assisting our customer success lead in coordinating with the development team and addressing client requirements.

Key Responsibilities:

• Communicate with clients to resolve queries and provide updates on software features/modules.
• Assist in preparing and maintaining documentation, training material, and FAQs.
• Coordinate with the development team to ensure client requirements are understood and delivered.
• Follow up with clients on pending requests, issues, or clarifications.
• Support in onboarding new clients and explaining software modules.
• Prepare reports, presentations, and task updates as required.
• Maintain proper records of client interactions and feedback.
• Assist in internal process coordination and daily operational tasks.

Requirements:

• Bachelor’s degree in Business Administration, IT, Computer Applications, or a related field.
• Strong written and verbal communication skills in English.
• Good organizational skills with attention to detail.* Ability to multitask and manage priorities.
• Tech-savvy with a basic understanding of software tools (HRM/ERP exposure is a plus).
• Proficiency in MS Office/Google Workspace.
• Customer-first attitude with problem-solving ability.

Preferred Skills:

• Experience in Customer Success, Client Servicing, or Technical Support roles.
• Familiarity with HR processes, payroll, or ERP/HRM software.
• Ability to understand technical requirements and communicate them effectively.

What We Offer:

• Opportunity to work closely with the customer success and development teams.
• Hands-on learning across client management and software operations.
• Growth opportunities in a fast-paced and collaborative environment.
• Competitive salary with performance-based incentives.

Job Type: Full-time

Work Location: In person