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Zepto
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Support Executive

Support Executive

Zepto

1 - 4 years

1 - 3 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Support executive Solving Queries Call handling Customer Handling Customer Care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services to customers through effective communication skills. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 1-4 years of experience in BPO/call center environment with excellent call handling skills. Excellent English language proficiency for effective customer interaction over phone/email/chat platforms. Ability to work in a fast-paced environment with multiple priorities simultaneously while maintaining accuracy and attention to detail. Work from office - 6 days

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Support Executive