Support Executive – Global Captive Centres (GCC) Operations

Job Description:

Support Executive – Global Captive Centres (GCC) Operations

Description

Proactive and motivated Support Executive to assist in the scale-up and operational management of our Global Captive Center (GCC) initiatives. This role is critical in ensuring smooth execution, stakeholder coordination, and adherence to delivery processes as we expand our presence and capabilities in client-dedicated captive environments.

The ideal candidate will have foundational experience in support or coordination roles within technology or shared services environments and demonstrate a strong ability to collaborate across teams. He/she should have had experience of working at a client site as part of the GCC initiatives in helping scale up the presence.

Responsibilities

• Operational Support: Assist in the day-to-day coordination and execution of GCC initiatives including team onboarding and project documentation.
• Stakeholder Coordination: Serve as a key liaison between internal delivery teams, and client counterparts to ensure timely flow of information and closure of dependencies & positions.
• Governance and Compliance: Support adherence to project governance frameworks, reporting cadence, and SLA/KPI tracking mechanisms.
• Reporting & Documentation: Maintain accurate logs, trackers, and documentation related to project progress, resourcing, and escalations. Prepare weekly and monthly status reports.
• Process Improvement: Identify areas of operational inefficiency and support efforts to streamline procedures and workflows.
• Client Site Support: Provide on-site coordination and support at client locations, ensuring effective communication and delivery alignment.

Primary Skills and Qualifications

• 1–2 years of relevant experience in operations, project coordination, or delivery support, preferably in IT services, shared services, or GCC environments.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word); knowledge of project tracking tools is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills and a problem-solving mindset.
• Willingness to work out of client sites and travel to various locations as required.

Experience – 2 to 4 years

Primary Location – India – Bangalore 1 & Gurgaon – 1 (Onsite/client site- presence required)

Schedule - Full-time

Shift – Occasional shift work required.

Travel – Flexibility to travel across location is required

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