Support Engineer(Remote)

Location: Remote / Gurgaon (India)

Experience: 35 years

Languages: Fluent in German (read & write) is mandatory Role

Overview We are looking for a versatile and technically skilled Support Engineer to provide L1 to L3 level support for our modernized Land Management platform, migrated from monolithic to containerized architecture on Azure Kubernetes. The candidate must be fluent in German (read and write) to support documentation, UI components, and customer interactions in the native language of the platform.

Key Responsibilities

• Monitor application and infrastructure using Azure Monitor, Prometheus, EFK stack. • Perform health checks, certificate monitoring, and basic issue logging and triage. • Maintain ticketing systems (JIRA/ServiceNow), perform initial analysis, and escalate to L2/L3 if needed. • Troubleshoot application, microservices, and CI/CD pipeline issues. • Support Configuration Service, Customer’s Product. • Assist with deployments, container restarts, and updating Helm charts or environment configurations. • Deep dive into application defects, backend logic, and cloud infrastructure issues. • Collaborate with development teams for debugging Java/React/Node.js-based components. • Own and execute production hotfixes, CI/CD patch deployments, and root cause analysis (RCA). Must-Have Skills • German language proficiency (read and write) – required for technical documentation, log interpretation, and UI understanding. • Experienced in Incident Management Software Tools for tickets. • Strong experience in Azure Cloud, Azure DevOps CI/CD pipelines. • Kubernetes, Docker, Helm, Terraform/ARM templates. • Logging and monitoring: EFK stack, Prometheus, Grafana. • Hands-on development experience in programming languages • Strong troubleshooting skills for backend/frontend components debugging