Support Engineer L2

Job Description

Job Summary Position: Support Engineer - L2 Responsibilities and Duties Install, configure, upgrade, maintain and support desktop systems based on User service requests. Experience handling windows AD environment, Firewall, VPN, and Network troubleshooting. Good Knowledge of MAC systems. Experience in Team handling. Maintain servers, computers printers, and other software and hardware peripherals. Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions. Perform repairs and replacements of software and hardware peripherals. oversee inventory management of software and hardware components. Mail client configuration and troubleshooting- Gmail, Office 365, outlook, Thunderbird, Incredimail, Windows live mail (POP / IMAP). Installation of various applications and antivirus software. Key Skills In-depth knowledge of Windows and Apple Mac platform, Knowledge on Linux added advantage, Diploma in Engineering and above, Knowledgeable to Networking fundamentals and Basic troubleshooting, CCNA, MCSE / MCP Good Knowledge of Microsoft 365 environment. Required Experience and Qualifications Diploma in Engineering and above. Windows or Linux certification is preferred. Preferred certification - CCNA / MCSE / MCP Work Remotely No Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹400,000.00 per year Shift: Day shift Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Present Company Name Current CTC Excepted CTC Notice Period Date of Birth Current Location Highest Qualification / Year of Passing / University Education: Bachelor's (Required) Experience: IT: 3 years (Required)