Posted:1 week ago|
Platform:
Work from Office
Full Time
Monitor application alerts, logs, and dashboards for incidents or performance issues.
Perform initial troubleshooting and provide first-level resolution for common issues.Log and track incidents in the ticketing system, ensuring timely updates and closure.Escalate unresolved issues to Level 2/3 teams as per defined SLAs.Communicate effectively with internal teams and stakeholders during incident handling.Follow standard operating procedures (SOPs) and maintain accurate documentation.
Good understanding of IT fundamentals (Operating Systems, Networking basics).
Ability to learn new tools and technologies quickly.Strong analytical and problem-solving skills.Good communication skills (written and verbal).Willingness to work in rotational shifts (including nights) and weekends.
Nice-to-Have (Not Mandatory):
Basic knowledge of SQL, Linux commands, or scripting.Familiarity with ticketing tools (ServiceNow, Jira, etc.).
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