Job
Description
Help Desk Support - Night shift Job Summary:We are looking for experienced Level 2 Service Desk Engineers with a healthcare background to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment. The ideal candidates should have strong troubleshooting skills, experience with healthcare IT systems (EHR, EMR), and expertise in Windows environments, networking, and remote support tools.Key Responsibilities:Level 2 Responsibilities:Provide advanced technical support for desktops, laptops, printers, and mobile devices.Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.Assist with VPN, Citrix, and remote desktop troubleshooting.Manage user accounts, password resets, and access requests in AD and hospital systems.Install, configure, and maintain hospital workstations and peripherals.Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc.).Escalate complex issues to Level 3 engineers as needed.Level 3 Responsibilities:Diagnose and resolve complex infrastructure, networking, and application issues.Manage and maintain Active Directory, Group Policies, and Domain Services.Administer and troubleshoot VMware, Hyper-V, and Windows Server environments.Support and maintain healthcare IT applications, integrations, and middleware.Troubleshoot networking issues (DNS, DHCP, VLANs, firewalls, VPNs, Wi-Fi).Perform server maintenance, patching, and security updates.Work with electronic health records (EHR/EMR) teams to resolve application issues.Develop automation scripts using PowerShell or equivalent tools.Participate in incident response, disaster recovery, and cybersecurity initiatives.Required Skills Experience:Level 2 Requirements: 3-5 years of experience in IT support, helpdesk, or service desk roles. Strong knowledge of Windows OS, Active Directory, Office 365, and remote tools. Experience supporting EHR/EMR applications (Epic, Cerner, Meditech, etc.). Familiarity with ticketing systems (ServiceNow, Remedy, JIRA, etc.). Experience with Citrix, VPN, and cloud-based healthcare solutions. Strong troubleshooting skills and ability to handle escalations.
