Support Engineer (Fresher)

Support Engineer (Fresher)
We are looking for a Technical Support Engineer to provide banking-level assistance to ourcustomers.

 Research and identify solutions to software issues.
 Ask customers targeted questions to quickly understand the root of the problem. Talk clients through a series of actions, either via phone, email or Ticketing tool, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Meet SLAs like response and resolution times by partnering within peers, L2 and L3 Supportorganizations.

Responsibilities
 Proficient with relational databases (ORACLE, MySQL, MS SQL) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc. Basic knowledge of Banking Basic knowledge of SSL Certificates, Tomcat Servers etc Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities:
 Telephone etiquette Ability to balance multiple priorities Strong analytical and problem-solving skills

Job Type: Full-time

Pay: ₹9,008.26 - ₹29,395.01 per month

Shift:

• Day shift

Work Location: In person