Support Analyst - Desktop

Teamware Solutions

10 - 16 years

10 - 18 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Windows Server 2012+ Active Directory Troubleshooting

Work Mode

Remote

Job Type

Full Time

Job Description

Position Overview:

Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
Provide on-call weekend support on a rotational basis;
Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;
Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;
Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;
Proactively automate common tasks to improve efficiency and increase productivity;
Collaborate with internal and external teams to develop strategic solutions;
Perform related duties & responsibilities as requested.

Required Qualifications:

Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
Detailed knowledge and experience installing, troubleshooting and managing desktop hardware;
Relentless dedication to customer service
Works with minimum supervision, proactively follows up on outstanding issues/tickets
Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
Strong analytical, prioritizing, interpersonal, problem-solving skills
Strong verbal and written communication skills
Demonstrated collaborative skills and ability to work well within a team
Ability to work in a fast-paced and deadline-oriented environment
Self-motivated with critical attention to detail, deadlines and reporting
Demonstrated interest in learning about new and emerging technologies
Self-directed learner and ability to find solutions to problems they have not encountered before.
Degree in Computer Science, Engineering or related field or experience.

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