Success Guide (AMER/EMEA)

Role Overview: As a Data Cloud Success Guide at Salesforce, you will be a crucial player in driving successful outcomes for strategic customers by utilizing your technical expertise in data and analytics. Your role will involve providing proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt Salesforce products. With the support of AI and automation, you will deliver personalized success guidance to Premier and Signature Success customers, ultimately contributing to customer value realization at scale. Key Responsibilities: - Engage with Premier and Signature customers to enable, advise, and optimize Industry Cloud adoption - Serve as a trusted Industry Cloud subject-matter expert for the broader Success Guide organization - Tailor engagements aligned with Industry Cloud product capabilities to the unique needs of customers - Build strong relationships with internal and external business stakeholders - Drive thought leadership through mentoring and knowledge sharing Qualifications Required: - 3+ years of customer-facing experience in the technology industry - Demonstrated expertise with Salesforce Industry Clouds (OmniStudio, Communications, Financial Services, Health, etc.) - Minimum 3 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications - Required: Salesforce Certified Platform Developer2 - Desired: JavaScript Developer, Service Cloud Consultant, System Architect, Field Service Consultant - Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service, and Field Service - Proficiency in front-end technologies like HTML, JavaScript, and CSS - Familiarity with data integration tools, SQL, SOQL, Java, JavaScript, SLDS, and custom CSS - Experience with platform authentication patterns (SAML, SSO, OAuth) and security capabilities (TLS, SSL) - Strong knowledge in building scalable solutions using Visualforce, Apex, Web Services, and APIs - Expertise in Salesforce Flows, Process Builder, and advanced declarative automation tools - Ability to collaborate with various stakeholders to translate requirements into scalable solutions - Excellent communication and interpersonal skills, with the ability to deliver effectively to different customer personas - Proactive attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues Company Details: At Salesforce, diversity and inclusion are core values that shape our workplace culture. We welcome individuals from all backgrounds and believe that diverse perspectives contribute significantly to our teams" success. By fostering a diverse and inclusive environment, we strive to create a workplace where every individual is valued and empowered to thrive.,