Subscription Renewal Representative

Subscription Renewal Representative

Location - Hybrid/Office based - Delhi

The Subscriptions Renewals Organization is a key component to Bentley's overall sales strategy. Our mission is to deliver exceptional financial results, measured in high subscription retention rates, by providing outstanding sales and service activities to our Bentley resellers and user base. We accomplish this task through flawless execution, operational innovation, and by enabling a culture of success where people develop and flourish. Bring your successful track record in recurring revenue generation and operations experience to Bentley in this key contributor role as a Subscription Renewal Representative within our Asia Subscription Renewals Team. Fluency in English, Hindi AND/OR any other Indian Language.

Your Day to Day:

• Maximize the Bentley revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals.
• Achieve quarterly and annual targets related to retention and product expansion for your market.
• Liaise with Legal and other Finance Team for contract renewal.
• Manage the tender process, assist with timely review and submission of tender documents required.
• Sell the value of the Bentley SELECT and Open Access maintenance program.
• Promote and deliver subscription program services to Bentley users with a focus on user retention.
• Investigate and resolve subscription-related queries through Bentley Systems International via telephone, email, or other means.
• Facilitate effective communication between multiple departments to complete subscription-related requests.
• Provide an exceptional level of customer service to existing account base.
• Pro-actively contact high priority users from existing subscriber base.
• Identify and distribute product sales leads to Bentley Sales colleagues.
• Update/maintain user and contract information in the Customer Relation Management system.
• Perform other operational or administrative activities as required.
• Investigate and collection Bentley’s QTL invoices.
• Sell Bentley’s Cloud Services Subscription within possible user’s database.

What you Bring to the Team:

• 2+ years experience in Operations / Renewals and contracts in the IT Industry.
• Must have knowledge of SAP/Salesforce (CRM and/or ERP)
• Fluency in English, Hindi AND/OR any other Indian Language.
• Bachelor’s degree in related field or equivalent career experience desirable.
• A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.
• Experience working on Indian Tender contracts an advantage.
• A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.
• Articulate in both verbal and written communication.
• Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service
• Business experience in Software-as-a-Service a plus.

We Offer:

• Competitive Salary and excellent benefits.
• Collaborative and cooperative working environment.
• Being part of the world-leading software company providing solutions for architecture, engineering and construction.
• The opportunity to work within a multi-lingual and diverse international environment.
• Social, Team building and wellness events.
• Colleague recognition awards.