Posted:2 days ago|
Platform:
On-site
Full Time
The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience.
The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business.Key job responsibilities1. Develop strategies for continuous improvement in process and customer quality.2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities.
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS- Experience back office operations, escalation management and troubleshooting environments- Experience working in e-commerce / retail / supply chain / financial services business- Worked in a global client facing role.- Six sigma green belt certified- ISO 9001 lead auditor certifiedOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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