5 Datazen Jobs

DESCRIPTION Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand. We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazon's Product Support (PLS) program across multiple marketplaces, across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offerings-spanning setup, troubleshooting, warranty services, replacement parts, trade-ins, and recycling solutions-to improve the customer experience, reduce returns, and enhance product sustainability. The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager, they will partner with the Selling Partner Program (SIP) counter parts, Enrollment & Operations Program (EOP) counterparts, and collaborate with internal stakeholders team counterparts (AMs, VMs, CSMs, Sales Reps, and Marketing Teams) to execute outreach campaigns, drive enrollment, and increase coverage and quality of PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi-channel brand engagement strategies, including email campaigns, webinars, training sessions, and one-on-one consultations. - Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using self-serve tools. - Highlight the benefits of Amazon's AI assistant (Rufus), Get Product Support (GPS) button, and performance reporting in enhancing product support. - Work closely with brands to co-develop sustainability solutions for extended product support beyond two years. Stakeholder Collaboration - Build strong relationships with AMs, VMs, CSMs, and Sales Teams to align PLS messaging across all touchpoints. - Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration. Performance Tracking & Reporting - Monitor PLS enrollment trends and adoption rates across brands and marketplaces. - Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

DESCRIPTION The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing Instock process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects 4. Able to drill into large amounts of data and extract meaningful business metrics. 5. Perform data analysis on trends observed and recommend solutions to the product and Business teams 6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. 8. Establishes key reports for functional area 9. Able to write strong, well-structured and detail-oriented documents in a clear, concise and audience-specific format The ideal candidate is/has: 1. Strong aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce / retail / supply chain / financial services business - Worked in a global client facing role. - Six sigma green belt certified - ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

DESCRIPTION The Retail Business Services (RBS) group is an integral part of Amazon's online product life-cycle and supports buying operations. The team's primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects 4. Able to drill into large amounts of data and extract meaningful business metrics. 5. Perform data analysis on trends observed and recommend solutions to the product and Business teams 6. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust 7. Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. 8. Establishes key reports for functional area 9. Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The candidate is/has: 1. Aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce / retail / supply chain / financial services business - Worked in a global client facing role. - Six sigma green belt certified - ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

DESCRIPTION Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand. We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazon's Product Support (PLS) program across multiple marketplaces, across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offerings-spanning setup, troubleshooting, warranty services, replacement parts, trade-ins, and recycling solutions-to improve the customer experience, reduce returns, and enhance product sustainability. The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager, they will partner with the Selling Partner Program (SIP) counter parts, Enrollment & Operations Program (EOP) counterparts, and collaborate with internal stakeholders team counterparts (AMs, VMs, CSMs, Sales Reps, and Marketing Teams) to execute outreach campaigns, drive enrollment, and increase coverage and quality of PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi-channel brand engagement strategies, including email campaigns, webinars, training sessions, and one-on-one consultations. - Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using self-serve tools. - Highlight the benefits of Amazon's AI assistant (Rufus), Get Product Support (GPS) button, and performance reporting in enhancing product support. - Work closely with brands to co-develop sustainability solutions for extended product support beyond two years. Stakeholder Collaboration - Build strong relationships with AMs, VMs, CSMs, and Sales Teams to align PLS messaging across all touchpoints. - Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration. Performance Tracking & Reporting - Monitor PLS enrollment trends and adoption rates across brands and marketplaces. - Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Retail Business Services (RBS) group is an integral part of Amazon&aposs online product life-cycle and supports buying operations. The team&aposs primary role is to support the creation and enhancement of retail selection on the worldwide Amazon online catalog. The tasks handled by this group can impact online user experience. The successful Subject Matter Expert is a problem-solver, mentor and communicator with expertise in process optimizations and systems thinking. You will engage directly with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performance improvement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis of issues and opportunities affecting the business. Key job responsibilities Develop strategies for continuous improvement in process and customer quality. Strengthen the existing process by ensuring identification of automation and upstream defect elimination opportunities. Drive process excellence initiatives, drive Kaizen events and work on new automation / solution building projects Able to drill into large amounts of data and extract meaningful business metrics. Perform data analysis on trends observed and recommend solutions to the product and Business teams Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust Demonstrates the ability to dive deep into a problem, perform root cause and corrective actions to avoid defect reoccurrence. Establishes key reports for functional area Able to write , well-structured and detail-oriented documents in a clear, concise and audience-specific format The Candidate Is/has Aptitude and interest for Upstream Defect Elimination. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About The Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team&aposs primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Basic Qualifications 1+ years of program or project management experience Experience using data to influence business decisions 1+ years of interacting with customers/stake holders experience Bachelor&aposs degree Knowledge of MS office. Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects. Preferred Qualifications Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Experience working in e-commerce / retail / supply chain / financial services business Worked in a global client facing role. Six sigma green belt certified ISO 9001 lead auditor certified Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&aposre applying in isn&apost listed, please contact your Recruiting Partner. Show more Show less