Student Support Executive

Job Title: Student Support Executive

Company: Edujam LLP

Location: Rabale, Navi Mumbai

Job Type: Full-Time

Experience: 0–2 Years (Freshers Welcome)

Salary: 16,000- upto 22,000

Industry: Education / EdTech

Job Summary:

Edujam LLP is seeking a dynamic and empathetic Student Support Executive to join our team at Rabale, Navi Mumbai. The ideal candidate will act as the first point of contact for students, providing end-to-end support throughout their academic journey. This includes document verification, addressing student queries, fee collection, and communicating university updates related to examinations and academic processes.

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Key Responsibilities:

• Document Verification: Review and validate academic and identity documents submitted by students at the time of admission and as needed during their course.
• Query Resolution: Actively respond to student concerns or questions via phone, email, or in-person, ensuring timely and satisfactory resolution.
• Fee Management: Assist in collecting academic fees, issuing receipts, and maintaining accurate financial records.
• Information Dissemination: Convey important information and circulars issued by the university regarding exams, schedules, assignments, and other academic requirements.
• Record Keeping: Maintain student records in a systematic manner, both digitally and physically.
• Follow-ups: Regularly follow up with students regarding pending documentation, payments, or other required actions.
• Coordination: Collaborate with internal teams and university representatives for smooth communication and operational flow.
• Support Events/Exams: Provide logistical support during academic events, examination registrations, and results declaration.

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Job Specification:

Education: Graduate in any stream (Bachelor’s Degree required).

Languages: Fluency in Hindi and English (both verbal and written) is mandatory.

Communication Skills: Excellent interpersonal and communication skills with a student-first approach.

Organized & Responsible: Strong time management, record-keeping, and follow-up capabilities.

Empathetic & Solution-Oriented: A positive attitude towards helping students succeed and navigate their academic path.

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Work Hours:

Monday to Saturday, 10:00 AM – 7:00 PM

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What We Offer:

• A friendly and supportive work environment
• Opportunities to learn and grow in the EdTech industry
• Experience in handling real-time student-facing responsibilities
• Exposure to academic operations and university collaborations

Apply Now or contact for further details:

[email protected] | +91 93727 24691

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off

Work Location: In person