Student Support Admission Officer

Role Overview: You will play a crucial role in contributing towards revenue generation by working on the sales targets. Your responsibilities will include selling/up-selling/cross-selling the company's exclusive range of educational courses to existing and prospective students and parents through personal counselling, telephone calls, emails, and other means of communication. Additionally, you will ensure the collection of outstanding fees from parents within the specified time and manage administrative activities to ensure a smooth student journey at Aakash Institute. Your focus will also be on delivering a delightful customer service experience by developing strong relationships with students and parents, addressing their concerns promptly, and ensuring adherence to internal processes and compliances. Key Responsibilities: - Work towards achieving sales targets by selling/up-selling/cross-selling educational courses - Collect outstanding fees from parents within the specified time - Manage administrative activities for a seamless student journey - Develop strong rapport with students & parents for a delightful customer service experience - Ensure adherence to internal processes and compliances Qualifications Required: - Ability to handle students and parents in a calm, empathic & patient manner - Strong sales persuasion skills - Proficiency in Microsoft Office, writing emails, and working on sales & services software - Fluency in English and Regional language communication Company Details: The company values customer orientation, sense of ownership and accountability, result orientation, and emotional intelligence for working in a team. Note: This is a full-time, permanent position requiring a Bachelor's degree. A minimum of 1 year of sales experience is required. The work location is in-person at Ludhiana, Punjab.,