Student Success Counsellor

We are looking for enthusiastic and empathetic Student Counsellor to join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience.

Experience Required: Required : 1 - 3 years

Positions: 2

• Excellent verbal and written communication skills
• Fluency in English, Hindi, and any regional language
• Strong problem-solving and time-management abilities
• High levels of empathy and patience
• Team player with a proactive mindset
• Familiarity with basic Excel
• Ability to work independently and manage multiple tasks

• Bachelor’s Degree (required)
• 1–3 years of relevant experience in customer support, education, or service-oriented roles

• Serve as the first point of contact for students and instructors via calls and emails.
• Understand and resolve queries with empathy and a solution-oriented mindset.
• Maintain detailed records of interactions and resolutions.
• Share relevant updates and escalate issues when needed.
• Contribute proactively to process improvement and internal knowledge sharing.
• Prepare reports on student feedback, reviews, and retention metrics.
• Provide guidance and support to the SSE team.
• Monitor and minimize student dropouts by identifying early warning signs and taking preventive measures.
• Interact with new students to ensure smooth onboarding and focus on student retention.
• Conduct orientation sessions for new students.
• Act as the primary point of contact for student and parent queries.
• Analyze student feedback and recommend improvements in teachingmethods and support processes.