We are looking for enthusiastic and empathetic Student Success Executives to join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience. Location: Onsite – Bangalore Experience Required: Required : 1 - 3 years Positions: 2 Skills/Qualifications: Excellent verbal and written communication skills Fluency in English, Hindi, and any regional language Strong problem-solving and time-management abilities High levels of empathy and patience Team player with a proactive mindset Familiarity with basic Excel Ability to work independently and manage multiple tasks Requirements: Bachelor’s Degree (required) 1–3 years of relevant experience in customer support, education, or service-oriented roles Responsibilities: Respond promptly and professionally to incoming student and parent inquiries via phone, email, and WhatsApp. Coordinate with internal departments (faculty, operations, sales) to resolve student concerns quickly. Monitor ticket status and ensure timely resolution within agreed SLAs. Educate students about course features, policies, and any updates. Follow up with inactive learners to encourage course completion or renewal. Collect feedback from students and parents, and escalate issues where necessary. Resolve queries with empathy and a solution-oriented mindset. Monitor and support student engagement and retention. Maintain detailed records of all student interactions and resolutions. Share relevant updates with students and escalate issues when needed. Contribute proactively to process improvement and internal knowledge sharing.
As a Guitar Teacher at Shankar Mahadevan Academy's Pune Center, you will play a crucial role in nurturing musical talent by delivering engaging and structured guitar lessons to students of various ages and skill levels. Your responsibilities will include developing custom lesson plans, teaching practical and theoretical aspects of guitar playing, motivating students, assessing progress, and preparing students for performances and exams. You will need to have proficiency in playing acoustic, classical, or electric guitar, prior teaching experience, strong communication skills, and flexibility in adapting to different learning needs. Your availability on weekends and willingness to offer additional teaching slots during the week will be essential. Preferred qualifications include formal training in music, familiarity with various music genres, and experience preparing students for music exams or public performances. Join us at Shankar Mahadevan Academy for the opportunity to be part of a vibrant musical community, enjoy a flexible schedule, and grow professionally while being competitively compensated.,
We are looking for a skilled and passionate Guitar Teacher to join our faculty at the Pune Center. The ideal candidate will be able to teach students of various ages and skill levels. This role requires availability on weekends (Saturday and Sunday), with the flexibility to offeradditional slots on other days based on mutual convenience. Location: Kothrud Center, Shankar Mahadevan Academy, Pune, Maharashtra Engagement: Part-time. The teacher would be required to work as per mutually agreed timeslots. Skills/Qualifications: Formal training in music or relevant certifications in guitar performance/teaching Familiarity with various music genres and styles Experience preparing students for music exams (e.g., Trinity, ABRSM) or public performances Requirements: Proficiency in playing guitar (acoustic, classical, or electric) with strong technical skills Prior experience teaching guitar (minimum 1-2 years preferred) Ability to teach students across various age groups and skill levels Strong communication and interpersonal skills Flexible approach to teaching, adapting to different learning needs Availability on weekends (Saturday and Sunday) Willingness to offer additional teaching slots during the week if possible Responsibilities: Conduct engaging and structured guitar lessons for beginner, intermediate, and advanced students Develop lesson plans tailored to individual student goals and learning styles Teach both practical and theoretical aspects of guitar playing, including technique, music reading, improvisation, and repertoire Inspire and motivate students to progress in their musical journey Assess and track student progress, providing regular feedback Prepare students for performances, exams, or recitals as required Maintain a positive and professional learning environment Why Join Us? Be part of a reputed music academy with a vibrant community of teachers and students Flexible schedule to suit your availability Opportunities for professional growth and creative engagement Competitive compensation If you are a dedicated and inspiring teacher with a passion for sharing your love of music, we encourage you to apply. To apply, please send your resume and a cover letter to Send your resume to careers@shankarmahadevanacademy.com
We are looking for enthusiastic and empathetic Student Counsellor to join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience. Location: Onsite – Bangalore Experience Required: Required : 1 - 3 years Positions: 2 Skills/Qualifications: Excellent verbal and written communication skills Fluency in English, Hindi, and any regional language Strong problem-solving and time-management abilities High levels of empathy and patience Team player with a proactive mindset Familiarity with basic Excel Ability to work independently and manage multiple tasks Requirements: Bachelor’s Degree (required) 1–3 years of relevant experience in customer support, education, or service-oriented roles Responsibilities: Serve as the first point of contact for students and instructors via calls and emails. Understand and resolve queries with empathy and a solution-oriented mindset. Maintain detailed records of interactions and resolutions. Share relevant updates and escalate issues when needed. Contribute proactively to process improvement and internal knowledge sharing. Prepare reports on student feedback, reviews, and retention metrics. Provide guidance and support to the SSE team. Monitor and minimize student dropouts by identifying early warning signs and taking preventive measures. Interact with new students to ensure smooth onboarding and focus on student retention. Conduct orientation sessions for new students. Act as the primary point of contact for student and parent queries. Analyze student feedback and recommend improvements in teachingmethods and support processes.