Overview: The Technology Solution Delivery - Front Line Manager (M1) is responsible for providing leadership and day-to-day direction to a cross functional engineering team. This role involves establishing and executing operational plans, managing relationships with internal and external customers, and overseeing technical fulfillment projects. The manager also supports sales verticals in customer interactions and ensures the delivery of technology solutions aligns with business needs. What you will do: Build strong relationships with both internal and external stakeholders including product, business and sales partners. Demonstrate excellent communication skills with the ability to both simplify complex problems and also dive deeper if needed Manage teams with cross functional skills that include software, quality, reliability engineers, project managers and scrum masters. Mentor, coach and develop junior and senior software, quality and reliability engineers. Collaborate with the architects, SRE leads and other technical leadership on strategic technical direction, guidelines, and best practices Ensure compliance with EFX secure software development guidelines and best practices and responsible for meeting and maintaining QE, DevSec, and FinOps KPIs. Define, maintain and report SLA, SLO, SLIs meeting EFX engineering standards in partnership with the product, engineering and architecture teams Drive technical documentation including support, end user documentation and run books. Lead Sprint planning, Sprint Retrospectives, and other team activities Implement architecture decision making associated with Product features/stories, refactoring work, and EOSL decisions Create and deliver technical presentations to internal and external technical and non-technical stakeholders communicating with clarity and precision, and present complex information in a concise format that is audience appropriate Provides coaching, leadership and talent development; ensures teams functions as a high-performing team; able to identify performance gaps and opportunities for upskilling and transition when necessary. Drives culture of accountability through actions and stakeholder engagement and expectation management Develop the long-term technical vision and roadmap within, and often beyond, the scope of your teams. Oversee systems designs within the scope of the broader area, and review product or system development code to solve ambiguous problems Identify and resolve problems affecting day-to-day operations Set priorities for the engineering team and coordinate work activities with other supervisors Cloud Certification Strongly Preferred What experience you need: BS or MS degree in a STEM major or equivalent job experience required 10+ years’ experience in software development and delivery You adore working in a fast paced and agile development environment You possess excellent communication, sharp analytical abilities, and proven design skills You have detailed knowledge of modern software development lifecycles including CI / CD You have the ability to operate across a broad and complex business unit with multiple stakeholders You have an understanding of the key aspects of finance especially as related to Technology. Specifically including total cost of ownership and value You are a self-starter, highly motivated, and have a real passion for actively learning and researching new methods of work and new technology You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders What could set you apart UI development (e.g. HTML, JavaScript, AngularJS, Angular4/5 and Bootstrap) Source code control management systems (e.g. SVN/Git, Subversion) and build tools like Maven Big Data, Postgres, Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J) Design patterns Agile environments (e.g. Scrum, XP) Software development best practices such as TDD (e.g. JUnit), automated testing (e.g. Gauge, Cucumber, FitNesse), continuous integration (e.g. Jenkins, GoCD) Linux command line and shell scripting languages Relational databases (e.g. SQL Server, MySQL) Cloud computing, SaaS (Software as a Service) Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket) Experience working in financial services Experience working with open source frameworks; preferably Spring, though we would also consider Ruby, Apache Struts, Symfony, Django, etc. Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Behaviors: Customer-focused with a drive to exceed expectations. Demonstrates integrity and accountability. Intellectually curious and driven to innovate. Values diversity and fosters collaboration. Results-oriented with a sense of urgency and agility.
