Store Supervisor

Store Supervisor – Job Description Position Summary

The Store Supervisor oversees daily store operations to ensure an exceptional customer experience, efficient workflow, and achievement of sales goals. This role supports the Store Manager by supervising staff, maintaining store standards, and ensuring company policies are followed.

Key ResponsibilitiesOperations & Store Management

• Assist in opening and closing the store, ensuring all procedures are followed.
• Oversee daily store activities, including merchandising, inventory control, cash handling, and housekeeping.
• Monitor stock levels, assist with replenishment, and coordinate inventory counts.
• Ensure the store is clean, organized, and compliant with company standards.

Team Leadership

• Supervise and support sales associates during shifts.
• Train and onboard new employees on customer service, product knowledge, and store systems.
• Provide guidance, coaching, and feedback to improve staff performance.
• Delegate tasks and monitor productivity to meet operational goals.

Customer Service

• Deliver excellent customer service and resolve customer concerns promptly.
• Ensure staff engage customers with professionalism and product knowledge.
• Handle escalated customer issues and returns efficiently.

Sales & Performance

• Assist in achieving store sales targets and KPIs.
• Monitor sales floor performance and suggest improvements.
• Support promotional activities and ensure proper implementation of visual merchandising standards.

Compliance & Safety

• Ensure adherence to company policies, security procedures, and loss prevention practices.
• Maintain a safe working environment for team members and customers.
• Report incidents, safety hazards, or operational issues to management.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person