Storage and Backup Administrator L2

Role Overview

Hitachi Storage systems

Key Responsibilities

1. Hitachi Storage Management

• Administer and manage

  Hitachi VSP (G/F Series), HCP, HNAS

  , and related platforms.
• Perform

  storage provisioning, LUN allocation, volume expansion

  , and performance tuning.
• Monitor and manage

  Hitachi Ops Center

  , Device Manager, and Storage Navigator.
• Execute microcode updates, storage firmware upgrades, and patches.
  
• Conduct

  health checks

  , system diagnostics, log analysis, and redundancy validation.

2. SAN Fabric Administration

• Manage and configure

  Brocade / Cisco SAN switches

  .
• Perform zoning (single/multiple initiator), VSAN management, port configurations.
  
• Monitor fabric performance, resolve SAN congestion, and detect bottlenecks.
  
• Troubleshoot fabric-level issues, link failures, port flaps, and path failures.
  

3. Storage Operations & Support

• Handle incident, request, and change management as per ITIL standards.
  
• Troubleshoot storage performance issues, host connectivity errors, and multipathing issues.
  
• Provide L2/L3 support for storage outages and RCA documentation.
  
• Coordinate with Hitachi support for escalations and replacement activities.
  

4. Capacity & Performance Management

• Monitor storage utilization, capacity forecast, and resource optimization.
  
• Generate performance reports, trend analysis, and tuning recommendations.
  
• Manage replication technologies (TrueCopy, ShadowImage, GAD).
  

5. Integration with Server & Backup Teams

• Ensure proper storage mapping to

  VMware, Windows, Linux

  servers.
• Work closely with backup teams to configure VTL/NAS-based backups.
  
• Validate storage performance for virtualized and mission-critical applications.
  

Required Skills & Expertise

Technical Skills

• Hands-on experience with

  Hitachi VSP G/F Series, HCP, Ops Center

  , and HNAS.
• Strong knowledge of

  SAN technologies

  , including zoning, multipathing (MPIO), FC protocols.
• Experience with

  Brocade or Cisco SAN switches

  .
• Knowledge of replication technologies:

  TrueCopy, ShadowImage, GAD, Universal Replicator

  .
• Understanding of

  VMware storage integration

  (datastores, VMFS, RDM).
• Familiarity with

  ITIL process

  Incident, Change, and Problem Management.
• OS-level understanding of

  Windows / Linux

  storage mapping.

Certifications (Preferred)

• Hitachi Qualifications (HQT / HCP / VSP Installation & Configuration)

• Brocade or Cisco SAN certification (optional but preferred)
  
• ITIL Foundation Certification
  

Soft Skills

• Strong analytical and troubleshooting capabilities
  
• Good communication and documentation skills
  
• Ability to work under pressure during outages
  
• Ability to manage multiple tasks and priorities
  

Education

• BE / B.Tech / B.Sc / MCA or equivalent technical qualification.