Storage Administrator

Role & responsibilities

Key Responsibilities

• Team Leadership & Technical Support

  :
• Lead, mentor, and provide technical guidance to

  L1 and L2 Storage Engineers

  , fostering their professional growth and ensuring the team's efficiency.
• Act as the primary point of contact for technical escalations, providing expert-level support for storage-related issues.

• Incident and Problem Management

  :
• Manage and resolve

  escalated storage incidents

  , conducting root cause analysis to prevent recurrence and minimize impact on business operations.
• Provide

  on-call assistance

  to ensure continuous support and swift resolution of critical issues outside of regular business hours.

• Project & Operations Management

  :
• Oversee

  storage migrations

  from End-of-Life (EOSL) devices to new storage arrays, ensuring data integrity, minimal downtime, and efficient transfer.
• Plan and execute

  storage array and SAN switch firmware upgrades

  , ensuring system stability, optimal performance, and enhanced security.
• Lead the planning and execution of

  Storage Disaster Recovery (DR) Tests

  , ensuring a smooth transition and operational readiness for the Storage Operations Team.

• Vendor Management & Proactive Maintenance

  :
• Conduct regular meetings with storage vendors to address potential product issues, discuss roadmaps, and ensure proactive problem resolution.

• Documentation & Reporting

  :
• Maintain detailed and accurate documentation of all storage configurations, procedures, and incidents.
• Prepare and present reports on storage performance, capacity, and incident trends to senior management.

Qualifications & Requirements

• Extensive experience as an L3 or Senior Storage Engineer, with a proven track record of managing and resolving complex storage issues.
• Strong experience with a variety of storage technologies (both SAN& NAS) and vendors - Primary :NetApp, Additional: Dell_EMC
• Expertise in

  SAN fabric management

  - Cisco MDS
• Solid understanding of storage concepts, including RAID levels, deduplication, compression, and replication.
• Proven experience in leading a technical team and mentoring junior engineers.
• Excellent problem-solving skills and a strong sense of ownership.
• Ability to work independently and as part of a team in a high-pressure environment.
• Strong communication and interpersonal skills.