Staff SW QA Engineer

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services
• Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives
• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
• Shares initial ideas for professional direction of own organisational unit
• Acts as a professional advisor and mentor for staff / workteam / taskforces
• May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
• Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements
• Manages Subcontracting / Partnership Manager
• Resolves customer trouble tickets
• Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions
• Plans technical requirements from customers needs
• Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering)
• Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications
• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3)
• Applies and maintains quality standards
• Participates in process and tools evolutions and improvements
• Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration

Qualifications

• Impact

• Impact is short-term and usually departmental/project in scope
• Accountable for quality, accuracy and efficiency of own and/or team achievements
• Actions and errors can have program, project, functional impact

• Scope & Contribution

• +

  Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives
• Carries out root/cause analysis in more complex problems
• Can develop and implement recommendations
• Managerial/Supervisory: Direct supervisory responsibilities for people
• Typically first level (and lowest level) of solid line management
• Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems
• Decision-making typically according to established solutions

• Innovation

• Accepts responsibility for and demonstrates support for delegated decisions
• Requires minimum supervision
• Uses non standard approaches to resolving issues
• Suggests improvements and seeks opportunities for innovation
• Demonstrates initiative & adaptability to changing business environments
• Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations

• Communication

• Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches
• Requires ability to communicate with functional leadership regarding team & technical matters
• May conduct briefings with senior leaders within the job function
• May at times be required to negotiate regarding operational issues
• Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.