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Staff Software Engineer - UI Platform Ops

Staff Software Engineer - UI Platform Ops

Zendesk

7 - 11 years

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

javascript typescript react redux graphql ember

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Staff Frontend Engineer at Zendesk, you will play a crucial role in building and maintaining the interface that supports agents assisting millions of people daily. Your focus will be on enhancing human support interactions globally by developing customer-facing features, modernizing legacy UI, and improving performance to empower agents to deliver better service. Key Responsibilities: - Build customer-facing features in the Support product to enhance agent productivity - Modernize legacy UI using React, Redux, TypeScript, and GraphQL - Identify and resolve performance issues to enhance speed and reliability - Collaborate with fellow engineers to improve development workflows and tooling - Share knowledge through documenting best practices and supporting other team members - Guide architectural decisions with a focus on long-term maintainability and performance - Simplify complexity and enhance developer experience across the platform Qualifications Required: - 7+ years of experience building web applications in a frontend environment, preferably in SaaS - Proficiency in JavaScript, TypeScript, and frameworks like React and Redux - Strong understanding of browser behavior, JS event loop, async programming, and DOM interaction - Familiarity with testing practices from unit to end-to-end - Experience working in agile environments and adapting to changing priorities - Excellent written and verbal communication skills - Willingness to mentor and collaborate with team members - Knowledge of Ember is a plus, but not mandatory - Previous contributions to open-source projects or technical documentation are advantageous Note: Zendesk can only consider candidates located in Karnataka or Maharashtra for this role. The hybrid work model offers a mix of onsite collaboration and remote work flexibility, with specific in-office schedules determined by the hiring manager. Additional Company Details (if needed): Zendesk is dedicated to providing a fulfilling and inclusive experience for its employees, fostering connection, collaboration, and learning. The company's software aims to bring peace to the world of customer service by powering interactions with renowned brands. Accommodations for applicants with disabilities are available as per applicable laws, ensuring equal opportunities in the hiring process.,

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Zendesk

Software Development

San Francisco California

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Staff Software Engineer - UI Platform Ops

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Staff Software Engineer - UI Platform Ops