Staff Cloud Support Engineer

As a Staff Cloud Support Engineer at Snowflake, you will be a crucial part of the Snowflake Support team, dedicated to providing high-quality resolutions to help customers achieve data-driven business insights and results. You will work with a team of subject matter experts to ensure customer success by listening, learning, and building strong connections with customers. Your responsibilities will include working on a variety of technical issues related to operating systems, database technologies, big data, data integration, connectors, and networking. Customers will rely on you for technical guidance and expert advice on the effective and optimal use of Snowflake Data Warehouse. You will also be the voice of the customer, providing valuable product feedback and suggestions for improvement to Snowflake's product and engineering teams. In addition to providing exceptional service to customers, you will play a key role in building knowledge within the team and contributing to strategic initiatives for organizational and process improvements. Depending on business needs, you may work with Snowflake Priority Support customers, understanding their use cases and helping them achieve the highest levels of continuity and performance from their Snowflake implementation. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science or equivalent discipline, along with at least 8 years of experience in a Technical Support environment or a similar customer-facing technical role. You should possess excellent writing and communication skills in English, attention to detail, and the ability to work collaboratively across global teams. As a Staff Cloud Support Engineer, you will drive technical solutions to complex problems, adhere to response and resolution SLAs, and demonstrate strong problem-solving skills. You will utilize the Snowflake environment, connectors, and third-party partners for investigating issues, document solutions, and submit well-documented bugs and feature requests. Additionally, you will proactively identify recommendations for product quality improvement, customer experience enhancement, and team efficiencies. It is essential for you to have a clear understanding of data warehousing fundamentals and concepts, debug and troubleshoot complex SQL queries, and have strong knowledge of RDBMS, SQL data types, aggregations, and functions. Experience with database migration, ETL, scripting/coding in any programming language, and working knowledge of semi-structured data is also required. Proficiency in interpreting system performance metrics and understanding cloud service providers" ecosystems is beneficial. If you have experience working with distributed databases, troubleshooting various operating systems, understanding networking fundamentals, cloud computing security concepts, and proficiency in scripting languages such as Python and JavaScript, it would be a plus. Snowflake is looking for individuals who share their values, challenge conventional thinking, and drive innovation while contributing to the company's growth and success.,