SSB Onboarding Manager, Spend

About Rippling

Rippling is the first way for businesses to manage all of their HR, IT and Finance payroll, benefits, computers, apps, corporate cards and morein one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee's payroll, health insurance, work computer, and third-party appslike Slack, Zoom, and Office 365all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaksand was named one of America's best startup employers by Forbes (#12 out of 500)

About the role

As an Onboarding Manager for Rippling Spend, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Rippling's onboarding organization and define the post sales strategy that fuels our growth!

What You Will Do

• Set up and customize new customer accounts for Rippling Spend, handling implementations that require a working knowledge of accounting and general ledger concepts
• Execute successful launches of the Rippling Spend platform and drive full adoption of the tool
• Build and nurture strong relationships with new and existing customers, ensuring their needs are met and account health is tracked
• Develop deep, multi-threaded relationships with key decision-makers within your accounts
• Own retention, expansion, and overall growth across your book of business
• Collaborate with Product, Engineering, Support and Risk teams to provide informed recommendations that enhance the customer experience
• Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle

What you will need

• 2+ years in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations, with experience advising clients and driving revenue expansion
• Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employees
• Strong oral, written, and presentation skills with the ability to build lasting client relationships
• Ability to understand diverse business requirements across industries and translate them into a compelling vision for customers
• High emotional intelligence, coachability, and a genuine passion for delighting clients
• Self-starter mentality with the energy and initiative to thrive in a fast-paced environment
• 2+ years managing multiple SMB customers while implementing or administering expense or corporate card programs
• Even if you don't meet all of the requirements listed here, we still encourage you to apply. Your life and professional experience may be relevant beyond what a list of requirements will capture.