Sr. Voice Support Engineer (Cisco)

You will be part of R Systems, a company at the forefront of technology, creating innovative software products, platforms, and digital experiences to drive business growth for clients. With a product-focused approach and expertise in Cloud, Data, AI, and Customer Experience, you will contribute to delivering groundbreaking solutions to various high-tech industry players like ISVs, SaaS providers, Internet companies, and organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified company in 10 different countries, fostering a global team environment that values continuous learning, collaboration, and innovation. As a member of our dynamic team, you will find a workplace that celebrates your contributions and prioritizes your growth, development, and well-being. **Experience Requirement:** You should have 4 to 7 years of experience in the field. **Notice Period:** We prefer candidates who can join early. **Mandatory Skills:** - Proficiency in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, icm **Roles & Responsibilities:** - Demonstrate expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, and CUBE. - Willingness to work night shifts and from the office to resolve user helpdesk tickets within SLA. - Proactively manage and maintain the voice network infrastructure, including hardware, software, and configurations. - Identify and resolve technical issues related to voice systems and network infrastructure. - Monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). - Collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions.,