9 Cisco Cucm Jobs

You will be part of R Systems, a company at the forefront of technology, creating innovative software products, platforms, and digital experiences to drive business growth for clients. With a product-focused approach and expertise in Cloud, Data, AI, and Customer Experience, you will contribute to delivering groundbreaking solutions to various high-tech industry players like ISVs, SaaS providers, Internet companies, and organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified company in 10 different countries, fostering a global team environment that values continuous learning, collaboration, and innovation. As a member of our dynamic team, you will find a workplace that celebrates your contributions and prioritizes your growth, development, and well-being. **Experience Requirement:** You should have 4 to 7 years of experience in the field. **Notice Period:** We prefer candidates who can join early. **Mandatory Skills:** - Proficiency in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, icm **Roles & Responsibilities:** - Demonstrate expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, and CUBE. - Willingness to work night shifts and from the office to resolve user helpdesk tickets within SLA. - Proactively manage and maintain the voice network infrastructure, including hardware, software, and configurations. - Identify and resolve technical issues related to voice systems and network infrastructure. - Monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). - Collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions.,

You are a highly skilled Teams Voice Consultant (Tier 3 Support Operations) joining a growing technical operations team. In this critical support role, you will be responsible for managing advanced Microsoft Teams, SIP/VOIP, and telephony-related issues across a global client base. With a minimum of 3 years of hands-on experience in Tier 3 support and a total of 8+ years overall experience in the voice/telecom domain, you possess a strong working knowledge of Microsoft Teams, Office 365, Skype for Business, Audiocodes/Ribbon SBCs, SIP/VOIP protocols, LAN/WAN networking, and migration experience from Cisco/Avaya to Microsoft Teams DR (voice). Your key responsibilities include providing 3rd line support for customers and resellers via email and phone, acting as a subject matter expert in Microsoft Teams and SBC deployment, monitoring systems using tools like OVOC and SolarWinds, handling complex escalations from Tier 1 and Tier 2 support, using Incident Management Systems to track and resolve issues, working with stakeholders to understand requirements, design solutions, and execute deliverables, planning and managing personal ticket queues while meeting SLAs, delivering training and support internally and externally, sharing technical knowledge with users and junior colleagues, being available for on-call 24x7 support when required, and proactively maintaining high service standards and client satisfaction. Preferred skills for this role include familiarity with Cisco CUCM and Avaya voice platforms, excellent troubleshooting and problem-solving skills, strong communication and documentation ability, and experience in project deployment and client onboarding. This is a full-time position based in Tamil Nadu with a CTC offered at 10.5 LPA. Join Sharpened Mind Tech & Solutions Pvt. Ltd., a fast-growing tech company focused on EdTech, enterprise tech solutions, and innovative talent development. Work on high-impact projects with a passionate, collaborative team. Apply by sending an email to careers@sharpenedmindtechnologies.com. Visit our website at https://sharpenedmindtechnologies.com/ for more information.,

You will be joining R Systems, a company dedicated to shaping the future of technology through the creation of cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. With our product-oriented mindset and expertise in Cloud, Data, AI, and Customer Experience, we deliver innovative solutions to prominent players in the high-tech industry, such as ISVs, SaaS, Internet companies, and key organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified in 10 countries, including India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand. As a dynamic, global team, we prioritize continuous learning, collaboration, and innovation, making it a workplace where your contributions are recognized, and your growth, development, and well-being are central to our values. We are looking for individuals with an experience range of 4 to 7 years and a preference for early joiners. The mandatory skills for this role include expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, and icm. Your responsibilities will include actively managing and maintaining the voice network infrastructure, which involves hardware, software, and configurations. Additionally, you will be expected to diagnose and resolve technical issues related to voice systems and network infrastructure, monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). Moreover, you will collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions. This role also requires a willingness to work in Night Shifts and from the office, along with a proactive approach to resolving user helpdesk tickets within SLA.,

About us At R Systems, we are shaping the future of technology by designing cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. Our product mindset and advanced engineering capabilities in Cloud, Data, AI, and Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry. This includes ISVs, SaaS, and Internet companies, as well as leading organizations in telecom, media, healthcare, finance, and manufacturing. We are Great Place to Work Certified in 10 countries where we have a full-time workforce - India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand. This means we are a dynamic, global team that values continuous learning, collaboration, and innovation. Join us and experience a workplace where your contributions are celebrated, and your growth, development, and well-being are at the heart of everything we do!! Exp Range : 4 to 7 Yrs Notice Period : Preferring early joiner Mandatory Skills : Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, icm Roles & Responsibilities Skills must have -Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, CUBE Willing to working in Night Shifts and work from office. Resolve user helpdesk tickets within SLA. Proactively manage and maintain the voice network infrastructure, including hardware, software, and configurations. Diagnose and resolve technical issues related to voice systems and network infrastructure. Monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). Work with IT teams, vendors, and end-users to provide high-quality voice communication solutions. Show more Show less

As a Cisco UCCE L2 at TechFastConsult, you will play a crucial role in configuring and managing the Cisco Unified Contact Center Enterprise (UCCE) to ensure seamless operation of contact center solutions. Your responsibilities will include troubleshooting issues, resolving escalations, and collaborating with IT and support teams to maintain system performance and enhance client satisfaction. This full-time hybrid role based in Noida offers some work-from-home flexibility. Your primary qualifications for this role should include hands-on experience with Cisco UCCE/PCCE Contact Center Solution, troubleshooting contact center components such as ICM, CUIC, CVP, PGs, and Finesse, as well as telephony components like CUCM and Gateway configurations. Additionally, familiarity with Verint (AQM/CR) will be an added advantage. You should also possess knowledge or working experience with Windows Server and SQL Database server, ICM scripting using Script Editor, UCCE Database Schema, Incident & Change management process, ITIL process, and collaboration with OEM for escalated cases. Being a team player with excellent verbal and written communication skills is essential for this role. Providing periodic knowledge transfer to teams and ensuring effective communication within the organization are key aspects of this position. The successful candidate will have a budget of 10LPA and must have expertise in Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), as well as Verint recording. If you meet the mandatory requirements and are looking to contribute to a dynamic team focused on delivering high-quality results and client satisfaction, we encourage you to apply for this exciting opportunity at TechFastConsult.,

DevOps cycle Orchestration and Configuration Management, CICD, Monitoring, Security Experience around containers, container networking with host OS, container security etc. AWS Cloud and services

• Proficiency in Cisco, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with LAN and Wireless LAN troubleshooting and configuration. Rotational Shift incl. night shift.

• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus

Immediate Openings on Network Voice & Video SME Pan India- Contract Experience : 6+ Years Skill : Network Voice & Video SME - PnC Location : Pan India Notice Period : Immediate Employment Mode : Contract to Hire Working Mode : Hybrid JD Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution: Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and other vendors for advanced troubleshooting and resolution of technical problems. System Administration: Manage and maintain CUCM system configurations, including user accounts, call routing, and device management. Configure and support features such as voicemail, call handling, and integration with other communication tools. Ensure proper integration with network infrastructure, including SIP trunks, gateways, and third-party applications. Performance Monitoring and Optimization: Monitor system performance metrics and make recommendations for improvements or enhancements. Conduct regular performance tuning and capacity planning to ensure the system meets current and future demands. Implement and enforce best practices for system performance, reliability, and security. Documentation and Reporting: Maintain accurate and up-to-date documentation for CUCM configurations, procedures, and troubleshooting guides. Prepare and present regular reports on system performance, incidents, and resolutions to management. Document and communicate changes or updates to system configurations and procedures. User Support and Training: Provide support and guidance to end-users regarding CUCM-related issues and feature usage. Conduct training sessions and create user guides to improve user understanding and efficiency. Address user feedback and work to enhance their experience with the CUCM system. Project Involvement: Assist with deployment and integration projects, providing operational insights and ensuring smooth transitions. Support system upgrades, migrations, and new feature rollouts with operational expertise. Qualifications: Experience: Minimum of 10 years of experience in operational support of Cisco CUCM environments, including experience in large-scale enterprise settings. Certifications: Cisco Certified Network Professional (CCNP) Collaboration, or Cisco Certified Internetwork Expert (CCIE) Collaboration Technical Skills: Extensive knowledge of Cisco CUCM, Cisco Unity Connection, Cisco IM & Presence, and related voice technologies. Proficiency in troubleshooting and configuring voice protocols (SIP, H.323). Strong understanding of networking concepts, including IP addressing, routing, and switching. Experience with diagnostic tools and performance monitoring for CUCM. Soft Skills: Excellent analytical and problem-solving skills. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and manage multiple tasks effectively. Proven track record of handling high-pressure situations and providing timely solutions.