Sr. Voice Support Engineer (Cisco) R Systems

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be part of R Systems, a company at the forefront of technology, creating innovative software products, platforms, and digital experiences to drive business growth for clients. With a product-focused approach and expertise in Cloud, Data, AI, and Customer Experience, you will contribute to delivering groundbreaking solutions to various high-tech industry players like ISVs, SaaS providers, Internet companies, and organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified company in 10 different countries, fostering a global team environment that values continuous learning, collaboration, and innovation. As a member of our dynamic team, you will find a workplace that celebrates your contributions and prioritizes your growth, development, and well-being. **Experience Requirement:** You should have 4 to 7 years of experience in the field. **Notice Period:** We prefer candidates who can join early. **Mandatory Skills:** - Proficiency in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, icm **Roles & Responsibilities:** - Demonstrate expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, and CUBE. - Willingness to work night shifts and from the office to resolve user helpdesk tickets within SLA. - Proactively manage and maintain the voice network infrastructure, including hardware, software, and configurations. - Identify and resolve technical issues related to voice systems and network infrastructure. - Monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). - Collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions.,

Posted 11 hours ago

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Sr. Voice Support Engineer R Systems

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be joining R Systems, a company dedicated to shaping the future of technology through the creation of cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. With our product-oriented mindset and expertise in Cloud, Data, AI, and Customer Experience, we deliver innovative solutions to prominent players in the high-tech industry, such as ISVs, SaaS, Internet companies, and key organizations in telecom, media, healthcare, finance, and manufacturing sectors. R Systems is a Great Place to Work Certified in 10 countries, including India, the USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia, and Thailand. As a dynamic, global team, we prioritize continuous learning, collaboration, and innovation, making it a workplace where your contributions are recognized, and your growth, development, and well-being are central to our values. We are looking for individuals with an experience range of 4 to 7 years and a preference for early joiners. The mandatory skills for this role include expertise in Cisco CUCM, Cisco Call Manager, Cisco UCCE, Voice Gateway, Cube, Voice Engineer, Voice Support, cvp, and icm. Your responsibilities will include actively managing and maintaining the voice network infrastructure, which involves hardware, software, and configurations. Additionally, you will be expected to diagnose and resolve technical issues related to voice systems and network infrastructure, monitor network utilization, optimize system performance, and ensure compliance with service level agreements (SLA). Moreover, you will collaborate with IT teams, vendors, and end-users to deliver high-quality voice communication solutions. This role also requires a willingness to work in Night Shifts and from the office, along with a proactive approach to resolving user helpdesk tickets within SLA.,

Posted 2 days ago

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