Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Opentext
>
Sr. Technical Support Specialist

Sr. Technical Support Specialist

Opentext

5 - 10 years

5 - 9 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

VMware SAN Service level Linux Disaster recovery Customer support Windows Information management Virtualization Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the digital future. Be part of a winning team that leads the way in Enterprise Information Management.

YOUR IMPACT

Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup, high-availability, and disaster recovery software. You ll leverage critical thinking on an ongoing basis, as each customer situation is unique. Therefore, you will need to be creative with your solutions.

The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone, e-mail, and support portal message board. Our strong team-based environment ensures that if you get stuck or need some help, you ll always feel supported.

WHAT THE ROLE OFFERS

Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level operating system, application, network, hardware level, hypervisor, cloud environment, etc.
Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction.
Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests.
Excellent customer service skills, adding to the customer experience.
A track record of sound judgment and decision-making in positions with significant responsibility.

Challenging yourself to master the complex subject matter
Communicating with and assisting people of varying technical skill levels
Consistently providing excellent technical support when subjected to different degrees of visibility into affected environments
Troubleshooting errors with diverse degrees of depth and complexity
Keeping a patient and collected composure while resolving customer requests and possessing excellent customer service skills.

Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc.
Building and leveraging VMs, maintaining a functional virtual workspace

WHAT YOU NEED TO SUCCEED

5+ years of experience in backup and recovery operations.
Hands-on experience with Backup and recovery solution.
Familiarity with cloud backup solutions (e.g., AWS Backup, Azure Backup).
Solid understanding of storage systems (NAS/SAN), virtualization (VMware/Hyper-V), and Windows/Linux environments.
Ability to automate tasks using PowerShell, Bash, or Python.
Strong troubleshooting and documentation skills.
Willing to work in rotational shifts

Nice to Have

Experience in SMB or startup environments.
Knowledge of cybersecurity best practices related to data protection.
Certifications in backup technologies or cloud platforms (e.g., Veeam VMCE, AWS Certified).

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs

INR 9 - 15 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs

INR 8 - 12 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opentext

Software Development

Waterloo ON

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr. Technical Support Specialist