Sr Staff Escalation Engineer - NetSec

Your Career

This is a highly visible, senior level position on a small but growing team that will benefit from out of box thinking and technical insight. The Sr Staff Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic. A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points for success in this role.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering

Escalations of this type are extremely critical and are driven by the account teams in the field

You will speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

Your Experience

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
• Should have 5-10 Years of experience in Escalation Engineer.
• Career level experience in support service, technical support or similar troubleshooting related role
• Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
• Able to explain complex technical issues to non-technical people
• Able to have open discussions on network design, network security and related technical topic

Required Technical Skills

• Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
• L1-L3 (ISO model) troubleshooting
• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
• Troubleshooting VPNs (IPSec and SSL tunnels)
• Pcap analysis (via Wireshark and other tools)
• Hardware troubleshooting for telecommunications equipment
• C, C++ and python programming languages(Good to have)

Helpful Certifications

• Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
• Cloud deployment for AWS, GCP, Azure or KVM based solutions)