Sr Specialist,Consulting

Professional Services team for Enterprise Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities.

• We manage, configure and consult with clients to deliver initial onboarding as well as extended use case configuration and change requests for Enterprise Solutions Products comprising; thinkFolio, iLEVEL, EDM, WSO and EDM Warehouse.
• Our extensive project experience helps customers establish an effective target operating model and define suitable solution workflows to support it. This allows us to add value at every step of the organizational transformation. We look at the business processes the solution supports; considering areas of focus related to system performance or new business requirements; and doing health checks of the system configuration.
• Every year, this allows us to deliver hundreds of successful client engagements spanning multiple segments and industry verticals.

The Impact:

• High quality implementations to deliver high level of Customer satisfaction and the best commercial value for S&P Global

What's in it for you:

• An opportunity to expand and deepen your knowledge of the EDM solution and its application.
• Exposure to a wide array of the world's leading financial organisations
• Opportunity to learn about the current and future directions of the wider S&P Global business and the wider industry and associated technologies.

Role & Responsibilities

• Implementation of Change Requests for the EDM and Thinkfolio software for clients that are in Production and ensuring they are being completed with high attention to quality.
• Join CAB meetings to engage with Service Delivery Managers on code releases and/or discussions around additional requirements gathering.
• Coordinate and interact with Cloud Engineers, DBAs, Technical Support, Client Management, and Regional Leads.
• Record billable and non-billable hours for client change requests within the PSA tracking system. This is an essential function and requires accurate submissions on a weekly basis.
• Level set client expectations, provide guidance on code changes when needed, and write up detailed scope changes.
• 3-4+ years client facing experience with strong written and communication skills.
• 3-4+ years exposure to relational database architecture, Microsoft SQL, and knowledge with writing SQL statements, and complex queries.
• Proficient in scheduling tools with the ability and willingness to learn and adapt to Tidal scheduler.
• Required to handle multitasking, issue resolution, escalations, and have intermediate level knowledge around Microsoft Windows and SQL (ETL systems / Relational Databases).
• Amazon Web Service exposure is desired and baseline understanding of functionality and terminology is desired.
• Exposure to SharePoint and Microsoft Office applications required.
• Exposure to S&P EDM and Thinkfolio software is highly desired.