Job
Description
Job Description:
About the Company: At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience As we move into 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future, Basic Qualifications: 12+ or more years of work experience with a bachelors degree 10+ years of experience in global organizations at IAM Operations, 8+ years of experience with managing SailPoint IIQ operations activities to establish a scalable and sustainable IAM product to align with business objectives and risk reduction initiatives, Essential Skills & Responsibilities: Responsible for proactively monitoring, analyzing, and resolving issues in production Work with development teams, clients, and other operations support teams to maintain maximum stability, performance, and security for current environments, Application operations, client support investigations and Tier 2 task execution and investigations as needed for specific issues or investigative needs Scripting for enhanced performance of 'tasks' for SailPoint backend that cannot be triggered via administrative UI or set up for use through administrative UI, Evaluation of log files for transaction investigation, health of application on platform, tuning platform, may be included in normal operations duties, Support for deployments may be necessary ensuring Continuous Integration (CI)/Continuous Delivery (CD) deployment execution as well as any deployment script tuning/writing may be in scope, Implement and maintain tool/portal, processes, and best practices to ensure the confidentiality, integrity, and availability of our application and infrastructure, Participate in incident response and post-mortem analysis to identify root causes and implement corrective actions, Collaborate with development and other operations teams to identify and prioritize requirements and integrate them into the software development lifecycle Develop and maintain procedures and guidelines to ensure platform is operating at the highest level of efficiency and security, Utilize programming and scripting languages: Python, Java, HTML, PostgreSQL Utilize cloud solutions (Azure/AWS) and cloud networking, Utilize customer service, negotiation, and conflict management Apply security principles, technologies, and best practices, including encryption, authentication, and access control Utilize SailPoint IIQ 84, Active Directory, LDAP, IQServices, LCM, Team members should be willing to work in shifts including weekend coverage for business operations Preferred: Industry certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Identity and Access Manager (CIAM), Prior involvement in IAM projects such as migrations, upgrades, or integrations, ITIL foundation certification #Cybersecurity Weekly Hours: 40 Time Type: Regular Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd Adm: Intl Tech Park, Innovator Bldg It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities AT&T is a fair chance employer and does not initiate a background check until an offer is made,
