Sr. Solution Architect - AWS

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in Server Administration for both Windows and Linux environments is essential for this role. To excel in this position, you must possess advanced knowledge in AWS-related Software Architecture and infrastructure, coupled with excellent oral and written communication skills for seamless customer interactions. Proficiency in Windows/Linux systems at an intermediate level or above is required, along with a deep understanding of networking concepts such as LAN/WAN, IP addressing, Subnetting, HTTP(S), FTP, SMTP, and VPN protocols. Moreover, your experience in working with scripting languages, exposure to automation tools, familiarity with ITIL processes, and proficiency in handling ticketing systems will be highly valued in this role. By leveraging your expertise and technical acumen, you will contribute significantly to the success of our team and ensure the smooth operation of cloud services for our clients.,