Sr. Software Engineer

Job Description

Providing L1/L2/L3 support in dynatrace all activities. End2End knowledge on dynatrace implementation. At least one PoC should have hands on experience. Should have strong in any one of the cloud implementations. Expertise in Configure the Process and Service detection rules. Easy to adapt new configurations based on the customer requirements. Ability to understand and map key problem areas basis the explanation given by the customer. Good to have dynatrace certification. Should have strong knowledge in all dynatrace services and functionalities. Expertise in problem solving within the deadlines without impact to the customer. Expertise in raising support tickets and follow ups, and connecting with dynatrace supporting people. Always fulfill the customer requirements. Articulate how APM will help the customer transform his current approach of problem solving. Have excellent oral and written communication skills, be a team player. Application architecture and Business impact of downtime. Preparing the monthly shift roaster and manage the team members. Dynatrace integrations to any ITSM tool. Knowledge in Synthetic Monitoring Concept and implementation. Experience in performing application performance analysis. Strong knowledge on ITIL processes like Incident, Problem and Change Management. Strong knowledge on UNIX commands.