Sr. Software Engineer

Role:L2 IMS Engineer About The Role :: Responsible for the day to day operation and support in one specific IMS domain.
Provide Level 2 support for Nokia products, troubleshooting and resolving technical issues related to Diameter, VOLTE, SIP, and other associated protocols. Manage and resolve complex customer issues escalated from the Monitoring support team. Monitor and troubleshoot voice and messaging related incidents to identify the root cause and ensure swift and effective resolution. Perform regular technical analysis to ensure the optimization and quality of the services. Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions. Conduct testing and verification of any implemented changes in configurations to ensure they meet regulatory and service requirements. Generate reports, analyse service/operational KPIs, and contribute to the improvement of processes and procedures. Document and maintain detailed records of all support activities, including resolutions, troubleshooting steps, and partner interactions. Change implementation. Handle communications with other domains. Build knowledge and manage daily operation activities to high efficiency. Collaborate with our Partners and internal stakeholders to identify issue and fixes incidents within the agreed service SLA. Be part of an on call shift rotation pool. Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance. Working from office.