Sr. Site Reliability Engineer - Middleware, DevOps & Cloud

We're looking for a curious and innovative Product Reliability Engineer to join our Middleware team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network.

What You'll Do

• Design for Reliability: Architect and implement solutions that keep Visa's middleware services running with Always On availability
• Automate Everything: Create intelligent automation for monitoring, deployment, and incident response
• Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents
• Drive Innovation: Contribute to our evolution from traditional middleware to cloud-native solutions
• Collaborate Globally: Work with talented engineers across the world to build, support, and deploy middleware services

Why You'll Love It

• Real Impact: Your code will help process millions of transactions, enabling commerce worldwide
• Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology
• Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling
• Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving

The Team Culture

You'll join a collaborative team that:

• Celebrates diverse perspectives and approaches to problem-solving
• Values teaching and learning from each other
• Promotes work-life balance and sustainable on-call rotations
• Encourages innovation and experimentation
• Champions personal growth and career development

Impact & Growth

In this role, you'll:

• Shape the reliability standards for global payment systems
• Mentor and be mentored by talented engineers
• Drive automation and observability initiatives
• Influence architectural decisions
• Build systems that process billions in transactions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Core Skills:

• 3+ years of experience with modern middleware technologies. These might include (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
• Understanding of Linux/Unix systems, networking, cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and infrastructure-as-code tools (Terraform, Ansible)
• Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin)
• Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar

Technical Areas You'll Grow In:

• Cloud & System Architecture: Design scalable, resilient systems across hybrid cloud platforms (AWS, GCP, Azure)
• AI/ML Operations: Support and optimize ML model deployment pipelines and monitoring systems
• Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques
• Automation & Intelligence: Build smart alerting systems and automated remediation workflows
• Distributed Systems: Design and maintain globally distributed payment processing systems

What Makes You Thrive:

• You're energized by solving complex problems
• You believe in automation over manual processes
• You enjoy mentoring others and sharing knowledge
• You're comfortable with ambiguity and rapid change
• You value building reliable systems over quick fixes