About Arctera
Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera.
Arctera is behind the scenes making sure that many of the biggest organizations in the world and many of the smallest too can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec.
Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information.
It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation and the arrival of the age of AI has set the course for a new explosion in data creation.
Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe.
Description
Arctera Insight, Formally (Veritas EV.Cloud) is a foundation for intelligent information lifecycle management. With flexible deployment on-premises, in the cloud or hybrid configurations, Arctera Insight offers policy-driven retention and multi-faceted classification with default policies helping IT, Legal, and Compliance teams to retain their most important information assets and delete the rest. In this role you will closely work with Business Unit stakeholders, Support, Development, QA and peer teams to operate and support the Arctera Insight computing environment and application. This role communicates frequently with team members and stakeholders from the various business units, regarding status; and helps to troubleshoot and resolve application and infrastructure problems to ensure the highest degree of customer satisfaction.
Site Reliability Engineer who has experience in keeping large-scale sites more reliable, efficient, and scalable.
What you will be doing:
Part of Data migration team. Support customer for migration.
Provide support for our Arctera Insight IT environment, covering Microsoft operating systems, And Azure environment is 10 different regions.
Maintain and monitors for successful application through alert and monitoring notifications
The extended Arctera Insight Operations team provides 7x24x365 support for the application and operating environment. Some off-hours shift work may be required
Maintain and creating automation to support and validation of operational environment.
Provides day to day support of the Cloud platform through ticketed work assignments, as well as providing rotational on call support
Quickly pivot between different requirements and frameworks depending on business need, or system and stakeholder requirements
Support code release activities
Critical thinking skills to detect and quickly resolve issues in a proactive manner
Responsible for complex problem resolution, creating and improving procedures and facilitating communication
Ability to function in a DevOps atmosphere
Building software to help operations and support teams
Fixing support escalation issues
Optimizing on-call rotations and processes
What skills, experience and education you need as a team member to succeed:
Bachelors Degree in Computer Science, Engineering, IS or 5+ years experience in a 24 7 high-availability production environment
Strongly prefer prior experience in SQL troubleshooting skills
Experience with virtualization and cloud technologies.
Prefer experience or exposure to Active Directory, PowerShell and DB
Good understanding of Software Development Lifecycle
Experience with automation through scripting
Excellent analytical and problem-solving skills
Strong time management skills
Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
Strong interpersonal and team building skills
The desire to take advantage of training and learning opportunities
