6 - 8 years
6 - 8 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
We are seeking a Senior Analyst with deep expertise in Service Management and hands-on experience with ServiceNow ITSM modules to support service delivery, reporting, and strategic recommendations. Key Responsibilities: Manage service delivery operations with thorough understanding of ITSM and ITIL frameworks Expert knowledge of ServiceNow ITSM modules including Incident, Change, Problem, Request, and Reporting Develop and maintain ServiceNow reports, analytics, and dashboards to track KPIs and drive insights Provide tactical and strategic recommendations based on ITSM performance metrics Support and improve service delivery processes leveraging ServiceNow capabilities Required Skills: Minimum 6 years of experience in Service Management and Service Delivery Strong experience with ServiceNow ITSM modules (Incident, Change, Problem, Request, Reporting) Proficient in ServiceNow reporting, analytics, and dashboard creation Solid understanding of ITIL processes and frameworks Ability to translate ITSM KPIs into actionable insights and recommendations Strong communication and stakeholder management skills
Now100 Solutions Private Limited
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