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Sr. Renewals Account Representative

7 - 10 years

9 - 12 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

renewal sales Customer Success Customer Engagement SFDC Customer Retention IT management Cybersecurity Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHAT THE ROLE OFFERS: Knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings. Ability Work with the client up to IT management level. Leveraging the Customer Success manager to enhance the customer experience and improve adoption. Conducting monthly cadence call for top accounts with internal stakeholders and customers. Regular check on the version currency of the customer and educate them to upgrade to the latest version available. Identify at-risk renewal clients early in the cycle and define issues inhibiting a successful, timely renewal and ensure high volumes of customer retention. Product knowledge of ITOM ADM and Cybersecurity. Manage renewal sales pipeline 2 qtrs. in advance. Regular use of SFDC updating deal profile and forecasting accurately. Develop strategy to achieve quota. Ability to engage extensively in Top accounts with regular face to face meeting. Ability to work effectively and proactively in a cross-functional team environment, including management, field sales, implementation, and related internal staff to move renewal process to successful close. Collect, analyse and report date from various internal systems with end goal of ensuring retention of the install base. WHAT YOU NEED TO SUCCEED: University or bachelors degree preferred. Minimum experience of 7-10 years of experience in specialty sales /renewal sales preferred. Traveling to meet customers face to face. Demonstrated achievement of progressively higher quota, diversity of business customers and higher-level customer interface. Solid communication and presentation skills within IT at the manager level Takes initiative and uses all available resources. Strong analytical skills and should have good knowledge of excel. Effectively manages time and priorities to meet service levels. Self-motivated focused and driven to achieve goals. Demonstrated ability to meet deadlines. Demonstrated ability to work in collaboration with others to achieve goals.

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Software Development

Waterloo ON

10001 Employees

180 Jobs

    Key People

  • Mark J. Barrenechea

    CEO & CTO

  • Robert A. McKee

    CFO

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